Privacy Policy
Ryan's Plumbing and Heating LLC (“we”, “us”, “our”) operates https://www.ryansdrainandsewer.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Site.
1. Information We Collect
We collect the following types of information:
Personal Information you provide directly: when you use our contact form, request a quote, or otherwise reach out, we may collect your name, email address, phone number, and any other information you choose to provide.
Usage Information: we may collect data about how you use the Site, such as your IP address, browser type, operating system, pages visited, and time spent on pages (for example, via analytics tools).
Cookies and Tracking Technologies: we may use cookies or similar technologies to improve your experience, understand usage, and for security.
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your inquiries and provide customer service (e.g., returning your calls or emails).
To provide and improve our services, including analyzing how people use our Site.
To send you updates or marketing communications if you have opted in (if applicable).
To comply with legal obligations and protect our business (for example, detecting fraud or misuse).
SMS Terms & Conditions: By providing consent, you agree to receive SMS messages from Ryan's Plumbing and Heating LLC, which may include appointment reminders and follow-ups. Phone numbers collected during this process will not be shared with third parties for marketing purposes. Message frequency may vary, with up to 10 messages per week depending on the type of communication, and standard message and data rates may apply based on your carrier. You can opt in by completing our form, and opt out anytime by replying “STOP” or contacting us directly. For assistance, reply “HELP” or reach us at (484) 633-1022. Please note that message frequency may vary, and further details can be found in our Privacy Policy and Terms & Conditions.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in limited circumstances, such as:
With service providers (third-party vendors) who help us operate the Site, provide analytics, or send communications.
When required by law, or to respond to legal requests.
To protect our rights, property, or safety, or the safety of others.
4. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.
5. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. But no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have certain rights regarding your personal data, including:
The right to access or request a copy of the information we hold about you.
The right to correct or update your personal information.
The right to request deletion of your personal information (subject to legal exceptions).
The right to opt out of receiving marketing communications from us (if applicable).If you would like to exercise any of these rights, please contact us (see “Contact Us” below).
7. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child under 13, please contact us, and we will work to delete that information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and post the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
By email: ryansplumbing@ryanplumb.com
By mail: 500 Falcon Rd, Wayne, PA 19087
